The time I need to prepare an order for shipping varies. For details, see individual items.
Estimated shipping times
North America: 3-12 business days
Europe: 3-12 business days
I'll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Custom orders take two weeks to completion and then shipping times apply. It may take less time but I can not guarantee it.
Returns & Exchanges
I gladly accept returns and exchanges
Just contact me within 14 days of delivery
Ship items back to me within 30 days of delivery
I don't accept cancellations. But please contact me if you have any problems with your order. The following items can't be returned or exchanged. Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
I will only use your shipping and billing address, and contact information
To communicate with you about your order
To fulfill your order
For legal reasons (like paying taxes)
If you sign up for our Newsletter I will use your e-mail address
Custom and personalized orders
I do custom orders. If you are having a hard time finding a specific size crochet hook or one that meets your specifications I will work with you to create a design.